RETURNS AND EXCHANGE POLICY

We are committed to provide you the best of service and experience. Your
satisfaction is our utmost priority and for that we do accept returns in case of
an unforeseen situation such as damaged products during transit or
circumstances affecting the product which are beyond the control of the
customer. The Brown Strap (collectively “Brown Strap” or “we”, “our”) returns and
exchange policy gives you an option to return or exchange items purchased
on our platform for any reason within the specified return/exchange period
(within India). Our Return and Exchange policy is given below :
RETURN POLICY

-The return must be delivered to us within 5 days from the date you
received the parcel.
- The product should be unused, and unwashed, with all tags and
labels intact.
- 20% will be deducted from the bill as a return fee, therefore the refund will have the deducted amount.
- The refund will only happen once.
- Refunds will be processed through bank transfers.
- The refund may take up to 10 working days to reflect in your
account.
- For exchange/return please contact us at (+91) 9810615774 or
email at brownstrap644@gmail.com

EXCHANGE POLICY  
- We offer an exchange policy within 5 days of the date of delivery. 
- The product should be unused, and unwashed, with all tags and
labels intact. 
- The customer must ship the product back to us. 
- Rs. 150/- reverse pick-up charges.
- The exchange must be sent to us within 7 days of the date of
delivery. 
- The exchange will only happen once. 
- For exchange/return please contact us at +9810615774 or email
at brownstrap644@gmail.com

DAMAGE OR INCORRECT PRODUCTS

For any complaints regarding damaged or incorrect products, you must provide an unboxing video where the seal with the label is clearly broken on camera. Without this video evidence, we will not entertain complaints of damage or incorrect items

Unfortunately, we have encountered customer fraud in the past, where incorrect claims were made, and courier partners later provided proof of customer dishonesty. To prevent this, we require strict adherence to the unboxing video policy. Without it, we will not address any complaints regarding damaged or incorrect products.

 

We reserve the right to reject a return request if the condition of the product
received is not up to the standards set by us. If you have any queries about
the return / exchange policy please contact us via email at
brownstrap644@gmail.com or call our customer care at (+91)9810615774
from Monday to Saturday, between 11:00 am- 6:00 pm (IST) in the following
manner :
Name : xxxxxxxxxxxxx
Email Id : xxxxxxxxxxx@xxxxx
Phone No. : xxxxxxxxxx
We will endeavour to respond within 48 hours.